Why do we say, “Prep with Confidence”?
At AutoGen our mission is to provide our customers with the tools necessary so they can have complete confidence in our DNA and RNA preparation systems and the results they produce. We think this makes us unique in our market. We are not a large billion dollar corporation with hundreds of products. We are a cohesive team that focuses on delivering reliable and innovative technologies for sample prep. We believe that our customers and their requirements come first. As an AutoGen customer you have our personal guarantee that no one in the industry will work harder to insure your satisfaction with our products and services.
These are the key components we provide to insure that you will Prep with Confidence:
Extremely Reliable Systems
Our automated preparation and purification systems are engineered to precise standards and manufactured in highly quality controlled environments. As a result they have the lowest mean time between failures in our market. A low failure rate maximizes the uptime of the system. After all when you invest in automation you should expect your system to perform reliably day in and day out. This type of system reliability contributes to confidence in your sample preps.
There are many methods available today to perform nucleic acid isolations. AutoGen provides protocols that use either solution based chemistries or column based membrane technologies. Each of our methods have one consistent theme, they work. Our customers can rely on us to provide products that have been proven, tested and certified in state of the art, ISO 17025 accredited manufacturing facilities in the United States, Germany and Japan. Our automated preparation products are well known to be extremely reliable and effective.
Superior Customer Support
DNA & RNA sample prep can be complex. AutoGen strives to make the process simple for our customers. Because we support both our instrumentation and its extraction method, you can be sure that with one telephone call we will quickly and easily find a solution for you.
AutoGen is dedicated to providing the highest level of customer service in the industry. We believe in and practice these simple tenets:
- Listen to your customers and remember they come first.
- Don’t make commitments you cannot keep.
- Treat every customer as though they are our most important customer.
Our Commitment to Our Customers
Provide instrumentation and supplies that work well and are reasonably price.
Provide answers to our customer’s questions on a timely basis.
Strive for excellence in everything we do.