Welcome Autopure Customer Letter
AutoGen becomes supplier of Qiagen Autopure LS consumables
DECEMBER 21, 2013
WELCOME AUTOPURE LS CUSTOMERS!
AutoGen is happy to be your new supplier of Autopure LS consumables.
Dear Autopure LS user,
We are writing to inform you about a change in the supply of Autopure LS reagents. QIAGEN is transferring this responsibility to our partner company, AutoGen, Inc. This change will take place on January 1, 2014, for customers in North America and the United Kingdom and on April 1, 2014 for customers in all other countries.
AutoGen is a leader in the automated nucleic acid extraction market and is a longtime partner of QIAGEN for genomic DNA extraction from large-volume samples. AutoGen has 20 years of experience in this business and focuses exclusively on extraction systems and their related support and supply. Their undivided attention to their customers’ needs makes them highly qualified to be our preferred partner.
There will be no changes to these products regarding specifications, composition, or manufacturing processes. Statements previously made by QIAGEN regarding the availability of these reagents until the end of December 31, 2019 remain valid.
Instrument service will not be affected by this change and will remain with your current service partner for your instrument. To ensure a seamless transition and to avoid any issues with product availability, we will forward your customer contact details to AutoGen on January 6, 2014. If you do not wish us to transfer your data, or if you do not want to be contacted by AutoGen, please contact us at the email address corresponding to your location, to have your data excluded from the transfer: customercare-US@qiagen.com or customercare-UK@qiagen.com.
New Autopure LS Consumable Ordering Information
Autopure Reagents and Consumables Sold by AutoGen
Catalog # / Product
949002 / Autopure Glycogen Solution (5 ml)
949004 / Autopure RBC Lysis Solution (9500 ml)
949006 / Autopure Cell Lysis Solution (3800 ml)
949008 / Autopure Precipitation Solution (3800 ml)
949010 / Autopure DNA Hydration Solution (3800 ml)
949012 / Autopure Proteinase Solution (3500 μl)
949014 / Autopure Rnase A Solution (19 ml)
949016 / Autopure 100% Isopropanol (3800 ml)
949018 / Autopure 70% Ethanol (3800 ml)
949020 / Autopure Qubes E (192)
949022 / Autopure Qubes D (192)
1057048 / AP RBC Lysis Solution w/o microcide (9500 ml)
158904 / RBC Lysis Solution (1000ml)
158916 / DNA Hydration Solution (500 ml)
9017686 / Autopure Waste Container (1)
Autopure Service and Support Contact Information
Contact for Instrument Service
QIAGEN will continue to provide technical service for the Autopure instrument to customers. QIAGEN will continue to be responsible to sell follow up service contracts for the instrument. QIAGEN is thus responsible for the timely follow up and resolution of any technical issue related to the instrument in consideration of the terms and conditions of existing contracts or individual agreements with customers. QIAGEN will continue to be responsible for the provision of spare parts to the instrument.
Contact for Application Support
AutoGen will be responsible for application support related questions and issues.
AutoGen contact for all application support:
firstname.lastname@example.org or 1-774-233-3000
Contact for Consumable Sales and Logistic Support
AutoGen contact for consumable sales and logistic related questions and issues:
email@example.com or 1-774-233-3000